Shipping Policy
Our Shipping Policy was last updated on 01/09/2026
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Candeeloot
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the Website.
• “Website” refers to Candeeloot, accessible from www.candeeloot.co.uk
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at candeeloot. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. Holidays are defined by announcements on the website and social media channels.
If We are experiencing a high volume of orders, if there are courier issues such as strikes, holiday deliveries, and/or other issues beyond our control, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will make you aware via email or via our social media channels. Once shipped please be aware this order is not within our control but the courier and we can’t answer specific queries on your parcel.
Shipping rates & delivery estimates-
Shipping charges for Your Orders will be calculated and displayed at checkout.
• UK Shipping method: Royal Mail 48
Shipment cost: calculated at the checkout (Flat Rate) (FREE UK MAINLAND SHIPPING ON ORDERS OVER £40)
Estimated delivery time: please see our shipping policy
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses-
Candeeloot unfortunately cannot ship to ANY P.O Boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email Once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please ensure you check you junk box and the email provided is accurate.
Customs, Duties and Taxes
Candeeloot is not responsible for any customs and taxes that may be applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Incomplete or Incorrect Address Policy
Customers are responsible for ensuring that all delivery information provided at checkout is complete, accurate, and up to date before placing an order.
If an order is placed with an incomplete, incorrect, or missing address, this may result in the order being delayed, returned to us, or being unable to be delivered.
What happens if an address is incomplete?
If we identify an incomplete or potentially incorrect address before dispatch, we will do our best to contact the customer using the contact details provided with the order. However, we are not liable for any delays, failed deliveries, or additional postage costs resulting from an address that the customer has entered incorrectly or incompletely.
If we do not identify the issue before dispatch, the customer remains responsible for contacting us as soon as they become aware of the problem.
What happens if my order is sent back to you due to incomplete or incorrect address?
Customers are responsible for ensuring that the delivery address entered at checkout is complete and correct. Candeeloot cannot be held responsible for orders that cannot be delivered because an incorrect or incomplete address was supplied by the customer.
Where an order is returned to us as undeliverable due to an incorrect/incomplete address, any original postage costs are non-refundable. Additional postage will be payable if the order is eligible to be resent.
As our products are food items, returned products may be unsuitable for resale for food-safety and/or quality reasons. Where products have to be disposed of as a result of an incorrect address supplied by the customer, we reserve the right to deduct the reasonable value of the resulting loss from any refund. Any refund will therefore be assessed according to the circumstances of the returned order.
Additional postage and redelivery
Where an order needs to be resent due to an incomplete or incorrect address supplied by the customer:
Customer responsibility
It is the customer’s responsibility to carefully check their delivery address before completing their purchase. By placing an order, the customer confirms that the delivery information provided is complete and accurate.
We will always make reasonable efforts to assist customers where an address issue occurs, but we cannot accept responsibility for problems arising from information that was incorrectly or incompletely provided at checkout.
If you believe there is an issue with the address on your order, please contact us as soon as possible so that we can assist you.
Damages.
Candeeloot is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact us and we will contact Royal mail Directly and email you to confirm this so that we can sort out a claim for you.
Please save all packaging materials and damaged goods before filing a claim and take photos detailing the damage upon arrival. If the parcel is extremely damaged then please decline the delivery and contact us via email at mailto:enquiries@candeeloot.co.uk immediately.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
• By visiting this page on our website: www.candeeloot.co.uk
• By sending us an email: enquiries@candeeloot.co.uk
Please ensure you take the correct action to contact Candeeloot with any delivery or order issues that you may have. We do not accept messages or personal details out side of emails including social media.
NEW IN
Please note: Although we do offer Halal, Gluten free& Vegan options we do not specialise in these categories, all of our products are made in the same factory as normal pick & mix products.
We do NOT cater for peanut allergies what so ever.
VAT registration no: 466832852